Case Study
How BK K9's built a booking process that matches their training.
BK K9's is a professional dog training and boarding business based in McKinney, TX. Owner Brian runs a full client roster — and needed his booking process to keep up.
Business
BK K9's
Owner
Brian
Location
McKinney, TX
Industry
Dog Training & Boarding
Website
bkcanines.com ↗The challenge
A professional service. An informal booking process.
Brian built BK K9's on a reputation for results-driven, positive training. His clients trust him with their dogs — but the way they booked sessions didn't reflect that level of professionalism.
Sessions were scheduled through calls, texts, and DMs. There was no formal cancellation policy. When a client didn't show, the training slot was simply lost. Brian had no way to enforce accountability, and manually following up before each session added friction to an already full schedule.
The business was running well — but the booking side of it was lagging behind everything else.
The shift
Before Eclipse. After Eclipse.
What changed when the booking process finally caught up to the quality of the training.
Before
After Eclipse
Training sessions booked through calls, texts, and DMs — no single system
Clients self-book directly from the website and social profiles, any time of day
No formal no-show or cancellation policy — lost session slots with no recourse
No-show fees built into the booking flow — clients commit financially before the session
Manual reminders before each session, easy to forget under a full schedule
Automated reminders sent automatically — no manual follow-up needed
Informal booking process that didn't reflect the quality of the training
A professional booking experience that sets the right expectation from the first click
What changed
One booking link. A completely different experience.
Brian set up Eclipse Scheduler with his training and boarding services, configured his availability, and added a no-show fee to his training sessions. The booking link went into his bio and onto his website.
Clients now book on their own time. They see the no-show policy before they confirm — which creates accountability before the session ever happens. Automated reminders go out without Brian needing to follow up manually.
The result is a booking experience that matches the quality of his training. Clients come in prepared. The process feels intentional, not improvised.
“
Before Eclipse, my booking process didn't match the level of service I was delivering. Now clients come in prepared — the whole experience feels more professional from the first click.
Brian
BK K9's · McKinney, TX · Dog Training & Boarding
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